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The Terms and Conditions of use of the Website www.ourivesaria-olimpio.pt(the “Site”), which “OURIVESARIA OLIMPIO, LDA.” (the “OLIMPIO”) makes available to its potential customers, apply to all visitors of the Site and to any transaction of a commercial nature carried out through the Site’s online store.
Navigation on the Site, as well as the purchase of any product through it, implies acceptance of these General Conditions of Contract and use by the User (meaning any customers, buyers and user of the Site).
Every effort has been made to ensure that the information presented is free from typographical errors. Even so, if these occur, OLIMPIO will correct them as soon as possible. Noticeable errors, such as errors in pricing, calculation or typographical errors in offers, promotions, folders, brochures, catalogues, order confirmations, invoices and other written statements from OLIMPIO are not binding.
Before ordering any product on our Site we suggest that you read these Terms and Conditions carefully.
WEB SITE
The Site is the property of OURIVESARIA OLIMPIO, LDA. (better identified below). The domain name “olimpio.pt” is owned by OLIMPIO.
For the purposes of complying with the applicable legal provisions, the complete identification and mandatory references of the owner of the Website and the supplier of the products offered to the public through it are as follows:
Denomination: OURIVESARIA OLIMPIO, LDA.
Legal Person Identification Number / Commercial Registration: 512002045
Headquarters and postal address: OURIVESARIA OLIMPIO, LDA. Largo Duque d’Ávila e Bolama, 11, 9900-141 Horta
Commercial Registry Office: Horta
Email address : geral@ourivesaria-olimpio.pt
Telephone contact : 292 292 311 (May include call rates to Portugal)
For the purposes of the provisions of the legislation on the protection of personal data (Law No. 58/2019 of August 8th), OLIMPIO is the entity responsible for processing the personal data made available by the users of the Site, and its Privacy Policy can be consulted here .
PURPOSE, OBJECTIVES AND SCOPE OF APPLICATION
The Site is an online electronic platform intended for the promotion, broadcasting and sale to the public of jewelery products, accessories, optical products and related products of brands and models marketed by OLIMPIO.
These Terms and Conditions apply to all visitors and users of the Website www.olimpio.pt and to all commercial transactions carried out through the aforementioned platform (“Virtual Store”) made available through this mean.
OLIMPIO reserves the right, at any time, to change, modify or discontinue these Terms and Conditions. Any changes to these Terms and Conditions will be implemented immediately, the conditions in force on the date on which you placed your order and provided that you have made the respective payment.
These Terms and Conditions specifically and exclusively regulate transactions and operations carried out through the Site and are not applicable to sales made at the OLIMPIO physical store. Likewise, any promotions or advantages made available through the Site are not applicable to sales made at the OLIMPIO physical store and vice versa.
USE OF THE WEBSITE
Registration as a user of the Site and/or placing orders for products marketed therein presupposes full knowledge of these Terms and Conditions and implies their express acceptance.
In addition to others that are expressly provided for:
– You may not use the Site for purposes other than obtaining information about the products and respective conditions of sale and/or for their acquisition;
– You must accurately, fully and truthfully fill in all electronic forms relating to registration as a user, ordering and any others made available on the Site that you may use;
– You must save and not disclose to third parties your user code and your access password;
– You may not use the Site or any of the platforms and forms made available through it, to disseminate illegal, illegal or offensive content of general principles of law, ethics and public order or to jeopardize the good name and image of OLIMPIO;
– You must fully comply with all general and particular conditions relating to the Site, its use and the transactions and contracts concluded through it.
Without prejudice to other contractual or legal responsibilities that the User incurs, OLIMPIO reserves the right to cancel all accounts and registrations of Users that contravene these Terms and Conditions or whose contractual or pre-contractual conduct is objectively revealing of bad faith.
REGISTRATION ON THE SITE AND PLACING ORDERS
In order to be able to place orders for products through the Site, you can register as a User, by filling in the respective form available ‘online’, or you can choose not to do so, which will not prevent you from placing orders.
The User is solely responsible for the veracity and completeness of the user registration form, as well as the orders that he may place. The User will also be responsible for keeping and maintaining their access password and customer code in absolute secrecy. The loss or misplacement of the access password must be immediately communicated to OLIMPIO.
The User is solely responsible for the timeliness of the data relating to his user registration, including the elements relating to his address and contacts.
OLIMPIO reserves the right to cancel all User accounts and registrations that contain or appear to contain false or incomplete data and/or that correspond to non-existent identities or that, by their name and data, appear to be non-existent or false.
After registering as a user, the User will be able to place orders using the “virtual shopping cart” and following all the steps, including those relating to payment.
The validation of the order implies the acceptance by the User of these Terms and Conditions, as well as the price, characteristics of the product to be purchased, delivery times and other particular conditions of the transaction.
After completing the ordering procedure, the User will receive an email containing the order number, the products purchased and other particular information regarding the order placed. The User must immediately inform OLIMPIO if he detects any error or non-conformity in the description of the essential elements of the order so that it can be canceled / reformulated.
The User must save the order confirmation message.
In the event of an error or failure in programming or communications, and whenever the messages transmitted do not reach the recipient in a condition where their essential elements or essential elements of the contract are perceptible and understandable, OLIMPIO reserves the right to cancel and cancel the order, informing the User of this fact.
The data recorded by OLIMPIO relating to the User and the orders placed by him will be kept by OLIMPIO and may serve as proof of contracting the orders. At the User’s request, OLIMPIO will make available copies of customer records and respective orders.
PRICES, CHARACTERISTICS AND AVAILABILITIES OF PRODUCTS
The images of the products available on the Site are merely indicative. When placing an order, the User must check and analyze the characteristics and description of the respective products. The User may also request more precise information from OLIMPIO, if he/she so wishes.
The characteristics of the products are provided to OLIMPIO by the respective manufacturers, importers or distributors, who are responsible for them. In the case of jewelry, since each piece of jewelry is a unique piece, the size, weight and qualities of the stones may vary slightly from one piece to another .
Prices are shown in Euros, taking into account the VAT in force on the date of payment of the order.
The price of any purchase made through the Site is valid for the day the order is placed and during the period established for payment of the same. OLIMPIO reserves the right to change the sale prices to the public at any time and without prior notice.
It is possible that, despite the care taken by OLIMPIO, some prices indicated on the Site may contain errors or inaccuracies. Should this occur, at the time of processing the order, OLIMPIO will inform the Customer of this fact, who may choose to:
– To be refunded the difference, if the advertised price is higher than the actual sale price;
– Cancel the order, or
– Informed of the real price and maintaining interest in the purchase, pay the difference if the real price is higher than the advertised price.
Indication of stock availability, as well as delivery times, are merely indicative. If, due to unavailability of stocks or delays in processing or shipping the products ordered by the User, it is impossible to fulfill the order within the specified delivery period, plus five working days, OLIMPIO will contact the User, who may choose to keep the order and accept the new delivery period indicated or cancel it, with the amount already paid being refunded.
If the ordered product is discontinued, OLIMPIO will inform the User of this fact and proceed with the cancellation (total or partial) of the order, returning to the User the amount corresponding to the price paid by him for the product(s) in the meantime discontinued.
Orders become effective after payment through one of the means of payment made available by OLIMPIO for online purchases on the Site.
Orders will only be processed and sent by OLIMPIO to the User after receipt of payment.
The means of payment available for online purchases made through the Site are as follows: Credit Card Visa / Mastercard / Payment by reference Multibanco / MBWay / Paypal and Bank Transfer.
The User acknowledges and accepts that the processing of payments through online platforms involves security risks. The choice and option for the use of any means of payment are the sole and exclusive responsibility of the User, who will not be able to impute to OLIMPIO any damages or losses resulting from the use of such means of payment, unless it is demonstrated that such damages or losses were culpably caused by any act or omission of OLIMPIO.
The Website and the products contained therein are only intended for direct sales to the consumer, so OLIMPIO will not consider any order that, due to its objective characteristics, is not intended for sale to a final consumer or is indicative that it is a purchase for resale.
Products marked as having limited stock and customized products may have an additional delivery time than generally announced on the Site.
OLIMPIO cannot be held responsible, in any way, for any damages, direct or indirect, resulting from delays or difficulties in deliveries or the unavailability of the ordered good, as well as for any delivery to an address other than the address intended by the User, whenever this is due to an error or inaccuracy of the data provided by the User, or an error on the part of the carrier.
The User is responsible for, upon receipt of the order, verifying that the packaging is in perfect condition and that the articles are in good condition and correspond to the order. In cases where the package is visibly damaged, the User must refuse receipt, mentioning the occurrence on the courier’s delivery list, and must contact OLIMPIO via the email address: geral@ourivesaria-olimpio.pt
OLIMPIO is not responsible for delays in the delivery of orders or contractual non-compliance for reasons of force majeure, such as disruption and/or total or partial strike of postal services and means of transport or communication.
All shipments, regardless of the shipping method chosen and the transport provider, have a tracking number.
OLIMPIO sends its products in partnership with the available transport services, with delivery times varying depending on the region.
Deliveries are not made to PO Boxes, as a signature of the person who received the package is always required.
If, at the time of delivery of the order, there is no one at the indicated address, a second delivery attempt will be rescheduled by the carrier. If the second delivery attempt is not successful, the order will be returned to OLIMPIO. In such case, the amount paid will be credited to the User, deducting the costs of transport and processing of the order.
INSTRUCTIONS AND ELEMENTS PROVIDED WITH THE PRODUCTS
Some products are accompanied by conditions and warranty certificates provided by the respective manufacturers. In these cases, the User must always keep the guarantee certificates and the respective terms and conditions, which are recommended to be read.
If the product is accompanied by a guarantee certificate, the User must verify that it is duly stamped/completed and dated.
All elements supplied with the product (including its packaging and any accessories) are essential for the eventual return or exchange of the product. The guarantee certificate and the corresponding purchase invoice are essential for exercising the rights arising from the legal guarantee or any voluntary guarantee provided by the respective manufacturer.
Under the terms of the applicable legislation (DL n.º 24/2014, of February 14th, amended by Law 9/2021, of January 29th ) the User has a period of 14 days (including Saturdays, Sundays and holidays), from the day on which the items are delivered to the address indicated, to terminate the contract, without payment of compensation and without the need to indicate the reason.
The cancellation or return process is handled on a case-by-case basis by OLIMPIO. The request must arrive in writing to the email contact geral@ourivesaria-olimpio.pt, and the instructions for cancellation or refund of the amount paid will be answered and defined by OLIMPIO, through the same means of communication.
If exercising the Right of Resolution, the User must deliver, at his own expense, the products that were sent to him, in the exact state in which they were at the time of delivery, accompanied by the respective warranty certificate(s), instructions and other documents that accompany the products, their packaging, any accessories that accompany them and the respective purchase invoice to OLIMPIO, under penalty of not doing so, the refund will not be possible. The costs of returning the products due to the exercise of the right of free resolution will always be borne by the User.
Once the products are returned, OLIMPIO’s technical services will analyze them and verify their condition and the effective return of all the elements mentioned above.
Exchanges or returns of products that show signs of use or misuse will not be accepted (including, but not limited to, scratches, signs of falling, knocks and “bumps”, dents, etc). In these cases, OLIMPIO will not refund the amount paid for the products in question and will refund them to the User, in the condition in which they were received.
Exchanges or returns of items customized by the User or customized according to their specifications will not be accepted.
After analysis by OLIMPIO’s technical services, and if the returned products meet the aforementioned conditions, the amount paid by the User will be refunded within a maximum period of fourteen days from the date on which the product was actually returned to OLIMPIO or counting from the communication of resolution to OLIMPIO, whichever occurs later.
Refunds can be made by bank transfer to the indicated IBAN or by means of a discount coupon, which is valid for 3 months from the date of issue. After this period, there will be no further refund. Delivery charges will not be refunded.
Pursuant to Article 12 Decree-Law No. 24/2014, of February 14, with subsequent amendments, the supplier of the good is not obliged to reimburse additional delivery costs when the consumer expressly requests a delivery method that is different and more expensive than the commonly accepted and less expensive modality proposed by the supplier of the good.
At the time of exchange, the User may exchange for any other product in store, provided that it is of equal or greater value.
WARRANTY AND TECHNICAL ASSISTANCE
All products sold through the Site benefit from a two-year legal guarantee from the date of purchase by the User.
In case of non-compliance with the product covered by the warranty, the User / Customer should consult OLIMPIO, at the Horta store, or through the address geral@ourivesaria-olimpio.pt .
In order to exercise the rights arising from the guarantee, the User will always have to present the respective sales invoice as well as, whenever applicable, the respective guarantee certificate duly dated and signed. You must also describe the nonconformity, filling in, if presented, the technical assistance form available for that purpose.
Products that show signs of misuse, improper handling or use contrary to what is stated in the respective instructions (including products that show signs of being dropped, present scratches or dents or show signs of accidents) and products that have undergone modifications and/or repairs not authorized are excluded from the warranty.
Non-conformities covered by the warranty will be repaired whenever the repair proves to be technically possible, or, if this is impossible, the non-conforming item will be replaced by another of the same or similar model. In any case, the charges will be borne by OLIMPIO.
The provisions of these Terms and Conditions regarding guarantees in the sale to consumption do not prejudice or affect the consumer’s rights established by law. Broader rights conferred by the International Manufacturer’s Warranty, under the terms set forth therein, are also not affected.
If, for any reason, the product is not covered by the warranty, but the fault is repairable, OLIMPIO will contact the User and present a repair quote that will be submitted for the User’s prior approval.
PERSONAL DATA AND PRIVACY POLICY
OLIMPIO’s Privacy Policy can be found in a separate document, available here .
COOKIES POLICY
This Site uses “cookies”. Cookies are small software tags that are stored on your computer through the browser, retaining only information related to your preferences, not including, as such, your personal data.
The Site uses cookies to record and store preferences and some of the User’s data. Cookies serve to help determine the usefulness, interest and number of uses of your websites, allowing for faster and more efficient navigation, eliminating the need to repeatedly enter the same information.
The use of cookies can be deactivated by deactivating the browser’s cookies function. However, without some cookies, the services you have requested cannot be provided.
INTELLECTUAL PROPERTY
The Site and the content made available on it are protected by copyright and industrial property laws and may not be copied, reproduced or disseminated, either in whole or in part. In particular, copying or retransmitting any text, logo, graphic, sound or image from the Site is prohibited, unless this is expressly permitted by OLIMPIO.
The User may save, print or display the contents of this website for his/her personal use only. It is not permitted to publish, manipulate, distribute or reproduce, in any format, any content on this website, nor its connection to any business or company.
ALTERNATIVE DISPUTE RESOLUTION
In accordance with Law n.144/2015, of September 8th, the Entities for Alternative Dispute Resolution that can be contacted in case of conflict, when purchasing a product or service referenced on this Site, can be consulted here .
This solution, compared to the judicial route, is usually faster, less bureaucratic and less expensive.
In this way, if you are dissatisfied and want to expose your situation, you can do so by contacting an Alternative Dispute Resolution Entity.
SUGGESTIONS AND COMPLAINTS
The opinion of our customers is very important to us, as it allows us to improve the services we provide. So, if you have any suggestions or complaints, send a message to geral @ olimpio.pt .
The opinions published by OLIMPIO users are supervised and moderated by the commercial team. Whenever a text sent violates the law and ethics (abusive advertising, defamatory purposes, comments out of context, etc.), we reserve the right to refuse it.