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Frequently Asked Questions

To order, select the item(s) you want to buy and add it to your shopping cart. Then go to the cart page, where you must fill in your personal information and pay for your order.

When customers place an order, we carry out several verification steps to ensure the highest level of security.
If your order is successful, you should receive a confirmation email to the email you provided at checkout. If not, please contact us using the CONTACT US form so we can help you with this problem.

Our goal is to make sure you receive your order as quickly as possible. There is no dispatch of orders on weekends and holidays.
Please note that the estimated delivery time is only an estimate and may vary due to external factors beyond our control such as adverse weather conditions, technical failures, transport delays, customs, etc.
Please also note that during the period of promotional campaigns, shipping times may be longer than normal.

If you wish to cancel your order, please contact us by filling in the CONTACT US form. Please read our Return and Refund Policy.
In the event that we are unable to process the cancellation request immediately, as the package has usually already been shipped, we will contact our carrier to request that it be returned to our warehouse. We will only be able to process the cancellation when we receive the package at the warehouse.

If upon receiving your package, you notice that it is not what you ordered, please contact us immediately by filling in the Form of CONTACT US. We will do everything in our power to correct our error as quickly as possible.

We are sorry, but the invoice is always included in the package when it is delivered.

It is possible that when placing an order, for exceptional reasons, a certain item is sold out. If this situation occurs, Ourivesaria Olímpio, Lda. undertakes to cancel your order.
The amount paid will be refunded using the same payment method used to place the order or by bank transfer within 24 to 72 hours..

Ourivesaria Olímpio, Lda. may, at any time, change the prices of the articles. In this way, it is not possible to request a refund, in case of difference in values.

The images presented in the online store of Ourivesaria Olímpio, Lda. represent the articles as closely as possible to the original. As many of the items have stones and handcrafted material there may be some differences. Bear in mind that the color of the jewelry may be different depending on the screen of your computer, mobile phone or tablet..